FedVTE Foundations of Incident Management Practice Exam

Question: 1 / 400

What does 'Incident Workflow' refer to?

The time it takes to resolve an incident

The series of steps that take place from incident identification to resolution

Incident Workflow refers to the structured series of steps that an organization follows from the moment an incident is identified until it is completely resolved. This process involves various phases, including detection, reporting, assessment, response, resolution, and review. Each step is crucial to ensure that incidents are handled efficiently and effectively, minimizing potential impacts on the organization.

By mapping out the incident workflow, teams can standardize their responses to incidents, ensuring that each occurrence is dealt with consistently and comprehensively. This structured approach helps in not only resolving problems more swiftly but also in learning from incidents to prevent future occurrences and improve overall incident management practices.

This option captures the essence of an incident workflow, emphasizing the entire lifecycle of an incident, from discovery to resolution, which is vital for maintaining operational continuity and enhancing security measures.

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The number of incidents reported

The documentation of past incidents only

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