How does incident management contribute to an organization's operational resilience?

Incident management plays a crucial role in an organization's operational resilience by minimizing the impact of disruptions on critical services. This approach ensures that when incidents occur—whether they are technical failures, security breaches, or other unexpected events—the organization can effectively respond and restore services to normal operation as quickly as possible.

By having a structured incident management process in place, organizations can identify incidents, assess their impact, prioritize response actions, and implement recovery strategies. This proactive management reduces downtime and ensures that essential services remain operational, which is vital for maintaining stakeholder trust and continuing business operations.

While good communication amongst teams and an increase in personnel can support incident management efforts, the primary goal of incident management is to mitigate the effects of disruptions and ensure the continuation of critical functions within the organization. Therefore, its contribution to operational resilience is most directly linked to the ability to minimize disruption impacts.