In incident management, which activity involves assessing and prioritizing incidents?

The activity that involves assessing and prioritizing incidents is known as triage. In incident management, triage is a critical step that helps determine the urgency and impact of various incidents. This process facilitates the efficient allocation of resources and ensures that the most severe incidents are addressed first, minimizing potential damage or disruption.

During the triage phase, incidents are evaluated based on several factors, including their potential impact on operations, the number of affected users, and the resources required for resolution. This prioritization enables incident management teams to focus on resolving high-impact incidents swiftly while managing lesser priority issues in a more measured manner.

Triage serves as a foundation for effective incident response, allowing teams to streamline their efforts and strategize the best approach for each situation. By clearly categorizing incidents, organizations can enhance their overall incident management process and improve their ability to maintain service continuity.