In what scenario would an incident be classified as high-priority?

An incident is classified as high-priority when it severely disrupts major business functions because such incidents require immediate attention and action to mitigate the operational impact on the organization. Major business functions are critical to the overall performance and productivity of a company; thus, any significant disruption can lead to substantial financial loss, damage to reputation, and a potential breach of service level agreements. This classification helps ensure that resources are allocated effectively to address the most pressing issues that could jeopardize the organization's ability to function.

In contrast, scenarios where incidents affect minor users or have little to no impact on service would not be classified as high-priority, as they don't pose a significant threat to business operations. Similarly, incidents that can be quickly resolved, while they may still need attention, usually do not escalate to high-priority status if they do not disrupt major functions. In incident management, prioritizing effectively allows organizations to focus on the most critical incidents first, ensuring overall stability and continuity.