What are the main activities included in the Triage process?

The triage process is a critical part of incident management, focused on effectively handling incoming incidents by organizing them based on urgency and importance. The main activities included in this process are designed to ensure that incidents are addressed in a timely and efficient manner.

Focusing on the correct answer, the activities identified—categorizing, correlating, prioritizing, and assigning—align with the essential functions of triage.

• Categorizing involves grouping incidents into defined categories based on their type or the nature of the issue, which helps in identifying patterns and understanding the context of the incidents.

• Correlating refers to linking related incidents or data points to provide a broader view of potential issues, allowing for a more comprehensive understanding of the impact of an incident and potential interconnectedness of multiple incidents.

• Prioritizing is crucial for determining which incidents require immediate attention and which can be handled later, ensuring that resources are allocated effectively to the most pressing issues.

• Assigning involves directing specific incidents to the appropriate response teams or individuals based on the categorization and prioritization, ensuring that each incident is addressed by the right expertise.

This structured approach through these activities helps streamline the incident management process, allowing organizations to respond to and resolve incidents more efficiently.