What does a 'major incident report' typically include?

A 'major incident report' typically includes a comprehensive overview of the incident, detailing the nature of the incident itself, the response actions that were taken, and the resolutions that were provided. This report acts as a critical documentation tool that allows organizations to analyze what occurred during a major incident, understand how well the incident response protocols were followed, and identify areas that may need improvement in future responses.

By outlining the incident's nature, it sets the context for understanding the severity and impact of the situation. The documented response actions showcase how effectively the organization mobilized its resources to handle the incident, while the resolutions provided offer insights into the effectiveness of those actions and any follow-up measures necessary to prevent a recurrence. This level of detail is essential for ongoing improvement in incident management practices.

In contrast, including the personal details of employees involved, a list of software used, or just the conclusions drawn would not provide comprehensive insights necessary for learning and improvement. Personal details can raise privacy concerns, while a list of software does not address the incident directly, and focusing only on conclusions overlooks the process and actions that led to those outcomes. Thus, the option that encompasses the nature of the incident, response actions, and resolutions is the most accurate and complete representation of what a