What does prioritization in incident management help determine?

Prioritization in incident management is crucial because it helps assess both the urgency and impact of an incident. By evaluating these factors, incident management teams can effectively allocate resources and respond to incidents that are most critical to the organization first. This ensures that high-impact incidents that could significantly disrupt operations or pose security risks receive immediate attention while less critical issues can be managed subsequently.

Prioritization aids in efficient incident response strategies; for example, an incident that could result in a data breach would take precedence over a minor system glitch that does not affect users significantly. Thus, responding based on urgency and impact allows organizations to mitigate risks more effectively and maintain service continuity.