What does the term 'Dependency Mapping' refer to?

Dependency Mapping refers to the analysis and visualization of relationships between various services and systems within an organization. This practice is crucial for incident management as it helps to identify how different components interact with each other and what dependencies exist. Understanding these relationships is essential when diagnosing issues, as an incident in one area can impact others that are reliant on it. By effectively mapping these dependencies, organizations can prioritize incident responses, allocate resources efficiently, and undertake preventive measures to mitigate future incidents.

In the context of incident management, knowing how systems and services are interconnected allows for quicker resolution times and a more thorough understanding of the potential impact of any service disruptions. This form of mapping supports strategic decision-making and enhances overall operational resilience.