What does Triage in incident management involve?

Triage in incident management is fundamentally about prioritizing incidents based on their severity and potential impact on the organization. This process is crucial because it ensures that the most critical incidents, which could significantly disrupt operations or result in serious consequences, are addressed promptly. Effective triage helps manage resources efficiently by directing attention and efforts where they are most needed, thereby minimizing downtime and managing risks associated with various incidents.

The prioritization process typically considers factors such as the urgency of the incident, the impact on business operations, customer experience, and compliance requirements. By using a structured triage approach, organizations can effectively manage incidents, ensuring a swift and effective response that aligns with their overall incident management strategy.