What is a 'Change request' in the context of incident management?

In the context of incident management, a 'Change request' refers to a formal proposal for altering a component to resolve an incident. This process is integral to incident management because once an incident has been identified and assessed, it may require changes to system components, configurations, or processes to effectively address and rectify the situation.

The change request ensures that any modifications made are well-documented, reviewed, and approved by the appropriate stakeholders in the organization. This formal approach helps maintain control over changes, mitigating the risk of introducing new issues while resolving the current incident.

In contrast, the other options, while related to incident management in some ways, do not accurately describe a change request. Proposals to prevent future incidents involve a different proactive approach rather than a direct response to an existing incident. Requests for additional resources are about allocation and funding rather than proposed changes to systems or processes. Finally, documentation of past incidents serves as a historical record and helps inform future response strategies but does not pertain to the alteration of components to address a current incident.