What is a significant goal of incident management?

Reducing the impact of incidents on an organization is a fundamental goal of incident management. This involves implementing processes and practices that enable organizations to respond promptly and effectively to incidents, thereby minimizing disruption to operations, financial losses, and damage to reputation. By managing incidents correctly, organizations can ensure continuity of services, protect assets, and maintain stakeholder trust.

Furthermore, effective incident management includes proactive measures, such as identifying potential risks and vulnerabilities before they result in incidents, and developing strategies that facilitate rapid recovery when incidents do occur. This goal aligns with the overarching aim of protecting the organization's interests and ensuring resilience in the face of unexpected events.

Other options, while they may touch upon aspects related to incident reporting or record-keeping, do not capture the primary objective of incident management, which focuses on mitigating the negative effects of incidents.