What is meant by 'Service Restoration' in incident management?

'Service Restoration' in the context of incident management specifically refers to the actions taken to bring services back online after they have been disrupted due to an incident. This concept is critical within incident management practices as it focuses directly on minimizing downtime and restoring functionality to users and systems as swiftly as possible.

When an incident occurs, the primary goal is to resolve it in a way that allows services to resume their regular operations. This involves identifying the root cause of the incident, implementing a fix, and validating that the service is once again functioning as intended. The overarching aim is to ensure that the interruption is as short as possible and that service quality is maintained once the service is restored.

While updating service protocols, maintaining the service environment, and testing service dependencies are all important components of incident management, they do not specifically define service restoration. The emphasis in service restoration is squarely on recovery and getting systems and services operational after an outage or disruption.