What is the best practice for training staff on incident management?

Conducting ongoing training at regular intervals is the best practice for staff training on incident management because it ensures that employees are not only familiar with the latest procedures and protocols but also continuously develop their skills over time. Regular training helps reinforce knowledge, keeps staff updated on new tools and techniques, and prepares them to effectively respond to incidents when they occur.

This approach fosters a culture of preparedness within the organization, emphasizing that incident management is a dynamic and evolving process that requires regular attention and practice. Additionally, ongoing training allows for feedback and adaptation based on past incidents or changes in technology, creating a more resilient and informed workforce.

For an effective incident management program, it’s crucial that all relevant staff, not just IT personnel, are trained so that everyone understands their role in responding effectively to incidents, promoting an organization-wide commitment to security and incident readiness. By incorporating varied training methods and schedules, organizations can engage staff better and improve the overall response to incidents.