What is the primary goal of incident management?

The primary goal of incident management is to effectively respond and recover from incidents. This process involves identifying, managing, and resolving incidents in a way that minimizes disruption to services and reduces the impact on the organization. By focusing on effective response and recovery, incident management aims to restore normal operations as quickly as possible while also ensuring that incidents are handled in a structured manner, thus preventing further escalations or complications.

While other goals, such as eliminating all possible threats or preventing data breaches, are important aspects of a broader security strategy, they are not realistic or entirely achievable objectives in the immediate context of incident management. Threats and vulnerabilities are constantly evolving, making it impossible to eliminate all risks entirely. Similarly, reducing operational costs is a secondary benefit that may result from effective incident management but is not the primary goal. The fundamental principle of incident management is centered on rapid response and recovery, ensuring that organizations can maintain continuity and minimize downtime during incidents.