What is the primary objective of incident management?

The primary objective of incident management is to ensure a quick recovery and continuity of operations. This aspect highlights the focus on minimizing the impact of incidents on business processes and restoring normal service as swiftly as possible. Incident management encompasses the identification, analysis, and response to incidents, which is intended to limit disruption and ensure that critical services can continue with minimal downtime.

A proactive approach is involved in incident management, where the goal is not only to manage incidents effectively but also to facilitate the return to normal operations without causing considerable loss of productivity or affecting service quality negatively. This objective aligns with the best practices defined in various frameworks such as ITIL, which emphasize the importance of service continuity in the face of incidents.

The other options do not capture the essence of incident management as effectively. For instance, preventing all potential incidents is unrealistic; while risk management can minimize risks, incidents may still occur. Assigning blame after incidents is counterproductive and goes against the principle of fostering a culture of learning and improvement. Lastly, maximizing downtime contradicts the very goal of incident management, which seeks to restore services promptly rather than allow for delays.