What should be done if a post-incident review identifies a recurring issue?

When a post-incident review identifies a recurring issue, conducting a root cause analysis and implementing long-term solutions is essential. This approach allows the organization to investigate the underlying factors contributing to the repeated incident, rather than merely addressing the surface symptoms. By thoroughly understanding the root causes, stakeholders can identify what needs to be changed or improved to prevent future occurrences.

Implementing long-term solutions ensures that the same problems do not arise repeatedly, thereby enhancing the overall efficiency and reliability of operations. This method aligns with best practices in incident management, fostering a culture of continuous improvement and resilience within the organization.

Other options, such as considering the issue a normal part of operations, ignoring it, or only providing temporary solutions, fail to address the fundamental problem. These approaches could potentially lead to worsening conditions over time, increased risk, and greater disruption in the future, which ultimately undermines the effectiveness of incident management practices.