What should be the focus of post-incident reviews?

The focus of post-incident reviews should center on determining what was successful and what can be improved. This approach fosters a culture of continuous improvement within an organization. By analyzing both the strengths and weaknesses in the incident response, teams can identify effective strategies that worked well and areas where adjustments are necessary.

This emphasis on constructive assessment allows organizations to refine their incident management processes, enhance their overall preparedness for future incidents, and minimize the likelihood of recurrence. A thorough review encompasses a range of aspects, including communication effectiveness, incident response times, and resource allocation, leading to a comprehensive understanding of the incident and equipping the team with valuable insights for future events.

This methodology encourages collaboration and learning across the organization, ensuring that lessons learned from one incident can lead to improved practices and better outcomes in subsequent incidents. In contrast, assigning blame or limiting discussions to management concerns would hinder open communication and learning. Celebrating incident resolution without scrutiny would prevent the identification of underlying issues that could be addressed for future readiness.