What should organizations do to improve incident management practices?

Regularly reviewing and updating processes is essential for organizations to improve their incident management practices. This ongoing assessment allows organizations to identify gaps, inefficiencies, or changes in the threat landscape that require adjustments to their current practices. By ensuring that procedures remain current and relevant, organizations can adapt to new challenges and enhance their preparedness for potential incidents.

This routine review facilitates the incorporation of lessons learned from past incidents, updates based on technological advancements, and adjustments to align with best practices and regulatory requirements. It contributes to a culture of continuous improvement, where the organization's response capabilities are consistently refined.

In contrast, focusing solely on major incidents, conducting training on an ad-hoc basis, or emphasizing initial reports without follow-up actions would not equip the organization comprehensively to handle a range of incident complexities or to maintain effective communication and protocols throughout the incident lifecycle. Continuous improvement through process review is foundational to developing a robust incident management framework.