What steps should be taken during the recovery phase of incident management?

During the recovery phase of incident management, it is essential to restore services to their normal operational state. This involves not only bringing the systems back online but also verifying that they are functioning properly and effectively. Ensuring that everything works as intended is crucial for maintaining the trust of users and stakeholders. Once services are restored and functionality is verified, it's important to communicate the resolution clearly to affected users. This communication helps in rebuilding user confidence and provides transparency about the actions taken to address the incident.

This process emphasizes the need for coordinated efforts between technical teams and communication strategies, highlighting that recovery is not just about technical fixes but also about user engagement and support.

The other options do touch on important aspects of incident management but do not directly address the specific priorities during the recovery phase. Documenting incidents and closing tickets is part of the overall incident management lifecycle but typically occurs after recovery. Analyzing user complaints and reducing response times is essential for improvement but is more relevant to the post-incident analysis stage. Conducting a thorough evaluation of the incident team reflects on team performance and lessons learned but is a separate process from the immediate recovery activities.