Which of the following best describes the “lessons learned” approach in incident management?

The “lessons learned” approach in incident management focuses on a systematic process that examines past incidents to identify what went well and what did not. This retrospective analysis is crucial for refining processes, policies, and protocols to prevent the recurrence of similar incidents in the future. By understanding the root causes and the effectiveness of the responses, organizations can implement changes that enhance their overall resilience and improve their incident response capabilities.

This approach emphasizes a culture of continuous improvement rather than assigning blame. It encourages teams to learn from experiences, fostering an environment where insights gained from incidents can drive positive changes. As such, the lessons learned process is integral to developing best practices, enhancing training, and ensuring that measures are in place to mitigate similar issues going forward.