Which of the following best defines 'incident management'?

Incident management is best defined as a series of processes designed to effectively handle incidents. This definition encompasses the entire lifecycle of incident management, which includes identification, logging, categorization, prioritization, investigation, diagnosis, resolution, and closure of incidents. The goal is to restore normal service operations as quickly as possible while minimizing impacts on the business and ensuring that lessons are learned to improve future responses.

This approach is systematic, allowing organizations to address incidents in a structured way, which leads to better outcomes and more efficient use of resources. It encompasses not only the immediate response to incidents but also the planning, preparation, and ongoing improvement of processes to enhance overall performance in handling future incidents.

In contrast, the other options presented either focus too narrowly on specific aspects of incident management, such as being merely reactive or concentrating solely on physical security, or do not encapsulate the comprehensive and structured nature of the incident management process. This comprehensive understanding is crucial for organizations aiming to develop robust incident management capabilities.