Which phase of incident management involves identifying and categorizing incidents?

The Identification phase of incident management is crucial because it is during this phase that incidents are first recognized and classified. This involves detecting anomalies or disruptions and determining their nature and scope. By identifying incidents early on, organizations can establish the correct response strategy and allocate appropriate resources to address the issues effectively.

Categorizing incidents further aids in prioritizing responses based on their severity and potential impact on business operations. This systematic approach ensures that more critical incidents receive immediate attention, helping to mitigate potential damage and restore normal operations as quickly as possible.

Successful incident management relies on the foundation built during the Identification phase, as accurate recognition and categorization set the stage for effective resolution and follow-up actions.