Which standard is commonly referenced for incident management frameworks?

ITIL (Information Technology Infrastructure Library) is a widely recognized framework specifically focused on IT service management, which includes incident management as one of its core processes. ITIL provides a structured approach to managing IT services and emphasizes best practices for incident management, aiming to ensure prompt restoration of service while minimizing impact on the business.

The framework outlines roles, responsibilities, and procedures that help organizations systematically handle incidents. By using ITIL, organizations can achieve better consistency and efficiency in their incident handling processes, ultimately leading to improved service delivery and customer satisfaction.

In contrast, other standards, such as ISO 9001, focus primarily on quality management systems rather than specific IT or incident management practices. COBIT is more aligned with IT governance and management, addressing broader organizational goals rather than the specific details of incident management. PMBOK focuses on project management principles, which do not delve into incident management frameworks in the same way that ITIL does. Thus, ITIL is the most relevant and suitable choice when discussing frameworks specifically for incident management.