Which team is typically responsible for the assessment of incidents?

The Incident Management Team is primarily responsible for the assessment of incidents. This team is specifically composed of individuals who are trained and equipped to handle incidents as they arise. Their main role encompasses identifying the nature and extent of incidents, determining the appropriate response, and coordinating actions to mitigate the impact of those incidents.

Assessment by the Incident Management Team involves evaluating the incident's severity, its potential impact on business operations, and the resources required to resolve it. This systematic approach ensures that incidents are addressed in an organized manner, maintaining continuity and minimizing disruption to services.

While other teams, such as IT Support, Quality Assurance, and Development, play crucial roles in the broader incident management process, their functions are more focused on specific operational areas rather than the initial assessment of incidents. The Quality Assurance Team, for instance, focuses on ensuring that products meet certain standards before they are released, while the Development Team is concerned with creating and maintaining software. The IT Support Team provides assistance and troubleshooting for end-users but may not specifically assess the overall impact and response to incidents as the Incident Management Team would.